Covert by 3SI – Terms & Conditions of Use

(formerly CovertTrack Group, Inc.)

A 3SI Security Systems Company
Effective Date: October 22^nd, 2026

1. Acceptance of Terms

By accessing or using Covert by 3SI’s website, devices, software, or services (“Products & Services”), you (“Customer”)—including Value-Added Resellers (“VARs”), government agencies, and direct licensees—agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not accept these terms, do not access or use our Products & Services.

2. Scope and Applicability

These Terms govern use by:

End Users
VARs distributing Products & Services
Government agencies under contract
Direct licensees acting under agreement or authority

This Agreement applies to all purchases, installations, activations, and use of Covert by 3SI’s Products & Services, whether obtained directly or through authorized distributors.

3. License & Access Rights

Covert by 3SI grants a limited, non-exclusive, non-transferable, revocable license to access and use the Products & Services solely for lawful purposes and strictly in accordance with this Agreement.

VARs may resell Products & Services only under prior written authorization and must ensure downstream compliance.
Government agencies may use Products only within their statutory or regulatory authority.
Direct licensees may use Products only under the terms of this Agreement and any applicable Service Plan.

Any unauthorized resale, sublicensing, transfer, modification, or creation of derivative works based on the Products & Services, including but not limited to software, hardware design, databases, firmware, or proprietary methodologies, is strictly prohibited.

4. Use Obligations

All users agree to:

Not alter, tamper, decompile, disassemble, reverse-engineer, or attempt to derive source code from the Products.
Use the Products only in compliance with all posted warnings and limitations.
Maintain accurate account and billing details.
Not replace or attempt to service batteries or components; such actions may only be conducted by authorized Covert by 3SI personnel.

5. Compliance with Laws

You are solely responsible for compliance with all applicable laws and regulations regarding surveillance, privacy, data usage, and tracking technology.

VARs must advise customers of their legal responsibilities.
Government users must follow all applicable policy and statutory guidelines.
Covert by 3SI may suspend or terminate access where legal violations are suspected.

Covert by 3SI cooperates with lawful investigations and court orders.

6. Maintenance and Support

All maintenance, including inspections and battery replacements, must be performed by Covert by 3SI or authorized personnel. VARs and Licensees must educate users about these requirements and coordinate as needed.

7. Service Interruptions

Services are provided using commercially reasonable efforts. Temporary interruptions may occur due to maintenance, network issues, or external circumstances beyond our control. No guarantees of uninterrupted access are provided.

8. Account Security

Users must keep login credentials confidential. You are responsible for all actions under your account. Immediately notify Covert by 3SI of any unauthorized access.

9. Term, Renewals & Payments

Fees are as defined in the Service Plan; shortened terms may carry higher fees.
Late payments incur a 1.5% monthly finance charge. Returned payments are subject to a $25 fee.
Covert by 3SI reserves the right to suspend accounts for non-payment.

10. Ownership & Intellectual Property Rights

All right, title, and interest in and to the Products & Services, including but not limited to all associated software, firmware, hardware designs, databases, trademarks, trade secrets, technical documentation, and all derivative works thereof, are and shall remain the exclusive property of 3Si Security Systems, Inc. and its affiliates.

Except as expressly permitted in writing, you may not:

Copy, modify, create derivative works of, translate, port, decompile, disassemble, reverse-engineer, or distribute any part of the Products or Services.
Use the Products or any component thereof for the development of competing services or software.
Claim any ownership or rights to proprietary methodologies, device configurations, or internal operating procedures derived from the Products.

All rights not expressly granted are reserved. This section shall survive termination of this Agreement.

11. Privacy Policy

A. Data Collection and Use

We collect, store, and process data only to the extent necessary to provide the Products & Services, maintain system performance, and ensure customer security. This includes device location data, usage statistics, and customer account information.

B. Data Sharing and Disclosure

We do not sell or lease customer data to third parties. We may disclose data:

To comply with legal obligations, subpoenas, or regulatory requests;
To authorized service providers under strict confidentiality agreements;
In connection with a merger, acquisition, or asset sale (with prior notice).

C. Data Retention and Security

We retain data only as long as necessary to fulfill our obligations or comply with legal requirements. We use industry-standard security protocols to protect stored data from unauthorized access or disclosure.

D. User Responsibilities

VARs, government users, and other licensees are responsible for obtaining all necessary consents and complying with applicable data protection and privacy laws, including but not limited to GDPR, CCPA, or applicable federal and state regulations.

12. Disclaimers

Products & Services are provided “as is” and “as available.” Covert by 3SI disclaims all express and implied warranties unless expressly stated in a written product-specific warranty. We are not responsible for third-party networks or service disruptions.

13. Limitation of Liability

To the maximum extent permitted by law, Covert by 3SI’s aggregate liability is limited to the greater of $1,500 or twelve (12) times the monthly fee paid by the Customer. Covert by 3SI shall not be liable for any indirect, incidental, or consequential damages.

14. Indemnification

You agree to indemnify, defend, and hold harmless Covert by 3SI and its affiliates from any claims, liabilities, losses, or damages arising from:

Unauthorized use or distribution;
Breach of these Terms;
Violation of applicable laws.

VARs shall indemnify Covert by 3SI for any claims arising from actions of their customers. Government entities are subject to applicable immunities under law.

15. Dispute Resolution

All disputes shall be resolved by binding arbitration in the state of Delaware, administered by the American Arbitration Association (AAA). Class action claims are expressly waived.

16. Export Compliance

The Products & Services are subject to U.S. export laws and regulations. You agree not to export, re-export, or transfer Products in violation of such laws.

17. Force Majeure

Neither party is liable for failure or delay in performance caused by circumstances beyond reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, labor disputes, or government actions.

18. Modifications

Covert by 3SI reserves the right to modify these Terms at any time. Continued use after notification constitutes acceptance. VARs must notify their customers of any material changes.

19. Termination

Covert by 3SI may terminate or suspend access for any breach of these Terms or for non-payment. Upon termination, all rights granted to you under this Agreement shall immediately cease.

20. Entire Agreement

These Terms, including the incorporated Privacy Policy and any applicable Service Plans, constitute the full agreement between you and Covert by 3SI, superseding any prior agreements or representations.